PRIVACY & COOKIE POLICY

  1. INTRODUCTION

Detox Buy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect your personal information when you use our website (www.detoxbuy.de ) and services. We operate under the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.

  1. DATA CONTROLLER

Detox Buy Address: Germany Email: [email protected] Alternative Email: [email protected] WhatsApp: +44 77 607 44 385 Website: www.detoxbuy.de

  1. INFORMATION WE COLLECT

We collect the following personal data:

  • Name and surname
  • Contact information (email, phone, address)
  • Payment information
  • Order history
  • Website usage data
  • IP address and cookie data
  • Shipping address
  • Language preferences
  1. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • Contract fulfillment (Art. 6(1)(b) GDPR)
  • Legal obligations (Art. 6(1)(c) GDPR)
  • Legitimate interests (Art. 6(1)(f) GDPR)
  • Your consent (Art. 6(1)(a) GDPR)
  1. USE OF YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Provide customer service
  • Send order updates
  • Process payments
  • Comply with legal obligations
  • Improve our services
  • Send marketing communications (with consent)
  • Prevent fraud
  1. COOKIE POLICY

Our website uses the following types of cookies:

a) Essential Cookies:

  • Required for basic site functionality
  • Shopping cart and checkout processes

b) Analytics Cookies:

  • To analyze site usage
  • To improve user experience

c) Marketing Cookies:

  • For personalized advertising
  • To show relevant content

You can manage cookie preferences through your browser settings.

  1. DATA SHARING

We may share your data with:

  • Payment processors
  • Shipping companies
  • Cloud service providers
  • Analytics providers
  • Only when necessary for service provision

All third-party providers are GDPR-compliant and based in the EU/EEA or countries with adequate data protection levels.

  1. INTERNATIONAL TRANSFERS

When we transfer data outside the EU/EEA, we ensure:

  • Adequate protection measures
  • EU Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  1. DATA RETENTION

We retain your data for:

  • Active accounts: Duration of the business relationship
  • Order information: 10 years (legal requirement)
  • Marketing: Until consent withdrawal
  1. YOUR RIGHTS

Under GDPR, you have the right to:

  • Access your data
  • Rectify incorrect data
  • Request data erasure
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • File a complaint with a supervisory authority
  1. DATA SECURITY

We implement appropriate security measures:

  • SSL encryption
  • Regular security assessments
  • Staff training
  • Access controls
  1. CHILDREN’S PRIVACY

Our services are not intended for users under 16. We do not knowingly collect data from children.

  1. MARKETING COMMUNICATIONS

We send marketing emails only with your explicit consent. You can unsubscribe at any time.

  1. CHANGES TO THIS POLICY

We may update this policy. Significant changes will be notified via email or website notice.

  1. CONTACT US

For privacy-related inquiries: Primary Email: [email protected] Alternative Email: [email protected] WhatsApp: +44 77 607 44 385 Website: www.detoxbuy.de Address: Germany