Privacy Policy & Cookie Policy
Last Updated: February 7, 2025
1. Data Controller Information
Company Name: Mastertea LLC
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email Addresses: [email protected] and [email protected]
Phone Number: +44 77 607 44 385 (WhatsApp)
2. Personal Data Collected and Methods of Collection
When you visit our website and use our services, we collect various personal data. This data is collected to comply with legal requirements and to provide the best possible service to you. Below is a detailed explanation of the personal data we collect and how it is collected.
Personal Data Collected:
- Full Name:
- Users are required to provide their full name during account registration or purchase transactions.
- This information is necessary for processing orders and ensuring the correct delivery.
- Email Address:
- The email address is used to send notifications related to the user’s account, order confirmations, delivery tracking, and customer support services.
- Additionally, we may send marketing emails with the user’s explicit consent.
- Phone Number:
- The phone number is used for communication during the delivery process. It may also be used for urgent matters or any issues related to the order.
- We can also contact users via WhatsApp for quicker communication.
- Delivery and Billing Address:
- These addresses are required to ensure that products are delivered correctly to the customer. They are also used for billing purposes.
- Delivery and billing addresses are combined with payment information for secure transaction processing.
- IP Address:
- The IP address is used to ensure the security of our website, track user activity, and analyze website traffic. It may also be used to detect suspicious activity.
- Payment Information:
- Credit card details and other payment information are collected to complete payment transactions. This data is used solely for payment processing and is securely encrypted.
- Payment information is processed by payment providers (PayPal), and we do not store this information.
Methods of Collection:
- Registration Forms:
- Users provide their personal information (name, email, phone number, delivery address, etc.) during account creation or shopping.
- Users voluntarily provide this information. The data collected during registration is used for account management, order tracking, and other services.
- Cookies:
- Cookies are small data files that help enhance user experience on the website. Our website uses cookies to remember user preferences, analyze user behavior, and personalize website content.
- Cookies also allow us to track user actions during their visit to improve our website’s performance.
- Users can manage or delete cookies through their browser settings. However, disabling cookies may lead to some website functions not working properly.
- Analytics Tools:
- We use tools like Google Analytics to track website traffic and analyze user behavior. These tools measure how users find our website, which pages they visit, and how long they stay.
- Analytics tools collect anonymous data about users. This data is used to improve user experience and provide better services.
- Payment Process and Third-Party Service Providers:
- During payment transactions, users’ payment information (e.g., credit card number, billing address) is collected by payment providers (PayPal). This information is only used for payment purposes and is securely stored by the payment providers.
- Third-party service providers are required to comply with privacy and security policies, and payment information is not stored by us.
3. Purposes of Personal Data Processing and Legal Grounds
The personal data we collect is processed for the following purposes:
- Service Provision: To process your orders and deliver products to you.
- Marketing and Advertising: To send you information about products that may interest you.
- Analysis and Improvement: To evaluate the performance of our website and improve the user experience.
- Customer Support: To respond to your inquiries and provide assistance.
The processing of this data is based on the following legal grounds:
- Performance of a Contract: To process orders and deliver products.
- Consent: For marketing and advertising communications.
- Legitimate Interest: To analyze and improve our website’s performance.
4. Sharing of Personal Data with Third Parties
Your personal data may be shared with the following third parties:
- Payment Providers: To process payments via PayPal.
- Shipping and Logistics Companies: To deliver products to you via DHL and GLS.
- Marketing and Advertising Agencies: To conduct marketing activities.
- Analytics and Statistics Services: To analyze website traffic.
Payment information (e.g., credit card details) is securely stored by payment providers (PayPal) using encryption, and we do not store this data.
5. Retention of Personal Data
Your personal data will be retained for as long as necessary to comply with legal obligations and for processing purposes. The retention period for personal data will vary depending on legal requirements and the necessity of the data for specific processing purposes.
6. Security Measures for Personal Data
We implement the following security measures to protect your personal data:
- Encryption: We use 256-bit SSL/TLS encryption to securely transmit your data.
- Access Controls: Only authorized personnel can access your personal data.
- Regular Security Testing: We regularly test our systems to identify and fix security vulnerabilities.
7. Rights of Data Subjects
You have the following rights regarding your personal data:
- Right of Access: To know which personal data we are processing.
- Right to Rectification: To correct any inaccurate or incomplete data.
- Right to Erasure: To request the deletion of your personal data.
- Right to Restriction of Processing: To limit the processing of your personal data.
- Right to Data Portability: To transfer your data to another service provider.
- Right to Object: To object to the processing of your personal data.
To exercise these rights, please contact us using the details provided below.
8. Use of Cookies
Our website uses cookies to enhance user experience and perform analysis. For more information about cookies and how to manage your preferences, please review our Cookie Policy.
9. Changes to the Privacy Policy
Any changes to this Privacy Policy will be posted on this page. Therefore, we encourage you to review this policy regularly.
10. Right to Make Changes
Mastertea LLC reserves the right to make changes to this Privacy Policy. Any changes will be effective once posted here. Users are responsible for checking this page regularly to stay informed about any updates.
Contact Information
If you have any questions or requests regarding your personal data, please contact us using the following channels:
- Email Addresses: [email protected] and [email protected]
- Phone Number: +44 77 607 44 385 (WhatsApp)